| Scope |
| These HP Terms and Conditions of Online Sales (the "Terms") apply to orders submitted by you to HP online for products and services available in the HP Spare Parts Store website (the "HP Parts Store"). These conditions apply only to consumers who are purchasing products or services for use outside of their trade, business or profession. |
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| Prices, Shipping Charges and Payment |
| Prices, shipping charges and payment shall be as specified in the HP Parts Store, as determined when ordering online. HP reserves the right to change prices published on the HP Parts Store at any time. |
| Prices are exclusive of, and Customer shall pay, all taxes, duties, levies or fees, or other similar charges related to Customer's order. No value added taxes refund system for non-EU residents is currently available from HP for online purchases. “Delivery location” means the location where HP transfers title or possession of Products to Customer or the location where Support is performed or where the Products being serviced are located. |
| HP may change credit or payment terms at any time if, in HP's reasonable opinion, your financial condition, previous payment record or the nature of your relationship with HP so warrants. For credit card orders your account will be debited immediately after shipment from HP. |
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| Invoicing |
| Invoices will be sent electronically or by post to the address provided on the order. If you do not receive this within ten (10) days please contact us via email on HPparts.sales.emea@hp.com |
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| Orders |
| You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be checked against a credit reference or fraud prevention agency, which may keep a record of that information. |
| All orders are subject to acceptance by HP. HP will provide you with an order acceptance or rejection notice as soon as reasonably possible. Orders must specify a “ship to” address and have a delivery date within ninety (90) days from the order date. |
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| Order Cancellation |
| HP reserves the right to cancel any accepted order prior to delivery at HP's discretion (whether or not your credit card has already been charged) in the event of any material errors in connection with your order or the price or other conditions published in the HP Parts Store relevant for your order, or if any further verification of your credit conditions or records so warrants. If your credit card has already been charged and your order is cancelled, HP will immediately issue an appropriate credit to your credit card account. |
| In accordance with your Statutory Rights that shall not be affected hereunder by this agreement, You may change your mind and cancel your purchase at any time before the expiry of the date fourteen(14) working days cooling-off period after the products are delivered and receive a full refund. |
| Cancellations may be made by notifying HP through the Spare Part email address: HPparts.sales.emea@hp.com. |
| HP will collect the products but you will make them available for collection with the original box and packaging to the extent this is still possible together with any accessories and free gifts received with the products. Any software must be sealed and not opened. You must take reasonable care of all products whilst they are still in your possession. |
| If the products were a special order made to your specification, this right of cancellation does not apply. |
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| Delivery |
| Orders are delivered as specified in the HP Parts Store and determined by you when ordering online. |
| HP will deliver Products at the “ship to” address specified in Customer's order within the country in which HP accepted the order. |
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| Title and Risk of Loss |
| Title to hardware products passes to you upon the later of full payment or delivery of products. Risk of loss and damage pass to you the Consumer upon delivery. |
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| Defects on Delivery and Returns |
| You may reject goods as inoperable or defective at the time of delivery by notifying HP within 30 (Thirty) days of delivery, which HP believes to be a reasonable timeframe in the majority of cases. Requests may be placed through HP's Spare Part email address for this purpose (HPparts.sales.emea@hp.com). If you reject any products, HP shall pick them up and, at your option, either replace or repair them, or refund the amounts you paid for them unless any such remedy is disproportionate or impossible. HP may test products upon return and charge you any costs incurred by HP if you wrongly claimed that returned products were inoperable or defective. |
| Return of products purchased under a special offer or promotion or as part of a bundle may be subject to specific conditions, as described herein or otherwise communicated to you. No refund is allowed for individual products purchased as part of a bundled or under a voucher promotion jointly with other products, but HP will either (i) replace such individual product or (ii) have returned the whole product bundle or the whole order and refund the amounts you paid. HP reserves the right to get reimbursement of any promotional discounts applied on other products you purchased if such discounts were dependent on the purchase of the product(s) returned to HP. |
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| Warranty |
| To the extent that the HP's limited warranty is inconsistent with the statutory laws of the country where HP has delivered the product(s) or support to you, they are deemed modified to be consistent with such local law. |
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| Software Licenses |
| HP software products are subject to HP's standard license terms posted in the HP Parts Store. Non-HP software products and, exceptionally, some HP software products may be subject to different license terms, as provided with such products. |
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| Limitation of the Liability |
| Subject to the following provisions, HP's liability is limited to losses that were reasonably foreseeable at the time you purchased the product on these terms from HP. |
| HP will not be liable for loss of data as it expects you to make appropriate arrangements to back up your data. |
| HP does not exclude or limit liability for death or personal injury (including to the extent caused by its negligence), for willful default, for any breach of any undertaking as to title, quiet possession and freedom from encumbrance implied by applicable law, for fraud, fraudulent misrepresentation or any misrepresentation as to a matter fundamental to its ability to perform contractual obligations or for any other liability that cannot be excluded or limited by law. |
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| Protection of Personal Data |
| By using the HP Parts Store Site, you agree with the terms of the HP Privacy Statement attached to the Site. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Statement and agree that any personally identifiable information you provide to us in connection with the HP Parts Store may be dealt with by HP in accordance with the terms specified in the HP Privacy Statement available at the bottom of the HP Parts Store web pages. |
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| Other applicable terms |
| Sales are governed by the laws of the country and locality of delivery within the European Union (EU) and the European Free Trade Association (EFTA). You must comply with the applicable export licensing laws if you export the products. |
| To the extent that these Terms, HP's limited warranty, standard license or Support Pack terms are inconsistent with the statutory laws of the country where HP has delivered the product(s) or support to you, they are deemed modified to be consistent with such local law. |
| If you have accepted goods but a fault appears within the first 6 months after delivery, HP will at your request on notification, repair or replace the defective goods or, where such remedy is disproportionate or impossible, offer the other remedy (e.g. replacement instead of repair) or failing that, a refund or price reduction. From 6 months after delivery, you need to prove to HP that the defect was present at the time of delivery in order to invoke such rights. HP may test products upon return and charge you any costs incurred by HP if you wrongly claimed that returned products were inoperable or defective. If you do have a right of return, HP will either collect the products or pay the costs of returning them. |
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| Important Note: If you, for any reason, do not have access to any of the conditions referenced in these Terms, such as the HP Privacy Statement or HP Software License Terms, we ask you to contact HP via the Spare Parts email address, HPparts.sales.emea@hp.com and request a copy. The Terms and additional conditions referenced therein that are in effect at the time you submit your order will govern such order, so you are encouraged to print and keep a copy of them for your future reference. |
